![The definition of Quality](https://prestanssolutions.com/wp-content/uploads/2021/05/guillaume-techer-bvqZCpUAEwU-unsplash-640x675.jpg)
The definition of Quality
Have you ever wondered what “quality” really means? While the dictionary offers definitions, the true essence of quality lies in the eyes of the beholder – the customer. As a professional, quality may refer to meeting industry standards, but as a customer, it’s all about meeting personal expectations. But with so many varying expectations, how can we ensure that a product or service is truly high-quality?